How does Rapporr get more done in Field Services?

How do we ensure we are protecting our clients’ properties and prove to our clients the people they are paying for are actually on the job?

“We supply over 2000 security staff who work at 250 separate locations in shifts for 200 different clients across the state. Every month we have to train 180 new staff and ensure they are trained properly so we are fully compliant when English is often their second or third language. We charge our customers a lot of money and sometimes they arrive at a location and can’t find any of the 45 staff that are supposed to be there. Every week someone is sick or has a wedding and can’t make their shift. Every day area managers don’t know if their whole team has turned up for work.

We’re in the business of delivering piece of mind.” – David, Operations Manager

How can we know right now who from our team is at the shopping centre in Chadstone and exactly where they are in the building at all times?

Know where everyone is at any time simply by sending a request to share location through the Rapporr app or webconsole. Accountability is increased. Your client can also be given access for their complete piece of mind.

How do we report and keep track of a near-miss accident at a location to our customer as well as our entire team regardless of whether they are on shift or not in order to avoid an accident in the future?

Take picture and record what happened in a message. Include the entire team with one tap. You can automate the process using Rapporr’s open API’s so that the message with time and date stamp updates customer’s system at the same time. With full read receipting, you can know everyone has read the message for optimal safety. With one message the team is updated and official records are kept.

Translation to and from over 200 languages ensures there are no misunderstandings.

How can we inform the team that Julie and Kenny at the Mornington location have the oil spill covered and everyone else can get back to what they were doing?

Message is created about the spill. Select the people who need to know with a few taps. Julie messages the team that she and Kenny have the appropriate cleanup tools and are on the case. Everyone else knows they can get on with what they were doing and the job is done.

How do we increase engagement and reduce our attrition rates?

Shift workers often feel disconnected, particularly if they are employed to work solo as often is the case with field services.

With Rapporr, the entire team is connected. Banter and sharing best practice increases. Training can be done no matter where and when the team member is working. Translation decreases risk of misunderstandings. Well trained and connected teams are more confident and happier.  Automated exit interviews help management understand how to better support their team.