How does Rapporr get more done in Hospitality?

How do you get the everyday operational tasks DONE and out of the way so your team can focus more of their time and effort on being hospitable, and create a better experience for your customers?

 

“I manage 4 restaurants with 92 staff across two shifts every day, who speak 8 different languages. Most staff members are casuals, and every month between 6-10 staff members leave and 6-10 new staff members join. Every week staff members fall ill, miss their shifts, and change their roster. Every day something needs to be fixed in one restaurant, something needs to be changed in another restaurant, and something else needs to be ordered in another restaurant.

We’re in the hospitable business.” – Ben, Restaurant Manager

How do I let the day shift in my Cammeray restaurant know we’ve run out of orange juice and know who has seen the message?

Create a message and select your entire Cammeray team with one tap. Simply click on the message to view who from the Cammeray team has opened and read your message.

How do I ensure my head chefs, sous chefs and managers in all 4 locations know how to correctly plate our new chocolate cake dessert?

Plate it up and take a picture. Create a message and select the people who need to know. Ask each location to send you by return message a picture once they have made the dessert. Easily compare images across all locations once the team send through – they will all be in one conversation – just as if you were all in one kitchen, together.

How does my team know if I placed the urgent order for 20 dozen croissants, and how do I know precisely when it has been delivered to my CBD restaurant?

You can invite your suppliers and customers to join your Rapporr. They will only be able to see conversations they are selected to join. Alternatively, if they only want to communicate by email, you can join them to your Rapporr via your Web Console so that when you send a message from the mobile app, they will receive it as an email. When they respond, you will receive the email as a message in the same conversation.

To solve this problem, simply create a message ordering the stock and select your croissant supplier and anyone at the CBD location who needs to know. Ask them to let you know when they have been delivered and press send. Wait for the response from either your supplier or team.

How do I know my baristas have all read and understood the new coffee machine manual?

Send a message with the weblink or document from the manufacturer’s website, select your Barista Team. Follow the message with a quick survey to test understanding.