How does Rapporr get more done in Hotels?

How do we get the everyday operational tasks DONE and out of the way so our staff can focus more of their time and effort on creating an amazing, seamless customer experience for our guests?

 

“In a hotel with 300 beds, we employ 120 staff in 50 different roles across multiple shifts seven days a week. Every week staff members fall ill, or are on leave, or can’t make it into work for personal reasons. Every day something needs to be repaired in one room, the beds need to be changed in another room, and the restaurant has new specials on offer. Our hotel has many moving parts in constant motion.

We’re in the customer service business.” – Alannah, Hotel General Manager

How does our Assistant Manager alert our front-desk and room cleaning staff that a VIP guest is arriving at 12 noon, and she insists on always having new towels in her room? And how does she know when it’s done?

Create a message and select front desk team and housekeeping team with a few taps. Request that whoever completes the task notifies asap that it has been done. Everyone is in the loop and kept updated at all stages quickly and easily.

How does our Head Chef at lunch shift let the evening shift and the Restaurant Manager know that we have run out of that special for the night?

Head Chef creates a message, select the Managers team with one tap. Check that the message has been seen with full read receipting on every message.

How can we be sure all of our 120 staff have read and understood the new security rules?

Create a message. Select All Staff Team with one tap. Attach documentation. Check who has not read the message. Message or call any team members who have not read it directly. If you need to check their understanding of the document, create a quick survey with a few questions to ensure everyone is on the same page.

How does our Room Service Manager alert the room cleaners on Level 3 to check that every room has a functioning hair-dryer? And how will our Room Service Manager know when all rooms have been checked?

Create a message and select Room Service Manager and Housekeeping team with a few taps. Increase accountability by requesting that whoever completes this task responds to the group that the task has been completed.