“In a hotel with 300 beds, we employ 120 staff in 50 different roles across multiple shifts seven days a week. Every week staff members fall ill, or are on leave, or can’t make it into work for personal reasons. Every day something needs to be repaired in one room, the beds need to be changed in another room, and the restaurant has new specials on offer. Our hotel has many moving parts in constant motion.
We’re in the customer service business.” – Alannah, Hotel General Manager
Create a message and select front desk team and housekeeping team with a few taps. Request that whoever completes the task notifies asap that it has been done. Everyone is in the loop and kept updated at all stages quickly and easily.
Head Chef creates a message, select the Managers team with one tap. Check that the message has been seen with full read receipting on every message.
Create a message. Select All Staff Team with one tap. Attach documentation. Check who has not read the message. Message or call any team members who have not read it directly. If you need to check their understanding of the document, create a quick survey with a few questions to ensure everyone is on the same page.
Create a message and select Room Service Manager and Housekeeping team with a few taps. Increase accountability by requesting that whoever completes this task responds to the group that the task has been completed.