Ben, Restaurant Manager

“I manage 6 bars with over 132 staff that includes both Part-Time and Casual workers. These staff work across two shifts every day, many of which have English as their second languages. Every month around 8-12 staff members leave and 8-12 new staff members join. Every week several staff members fall ill, miss their shifts, and change their roster. I also manage our supplier network, and liaise with them on countless delivers of Food and Beverages every day. Most days something needs to be fixed in one of the bars, or there’s an issue that needs to be addressed urgently.

We’re in the hospitable business.”

How can I better handle the constant requests for shift changes and staff calling in sick which takes up a significant amount of time for our managers?
Rapporr allows you to create teams and set-up topic-based conversations. In this case you could create a team that contains all the staff that can work at a specific store location and a conversation called “Availability”. Anyone who is sick or wants to change a shift simply messages that team so everyone knows instantly what’s happening. As the manager you can see who has the read the message and the responses from people who can help cover the shift without needing to get involved. We also securely store all messages on our servers, so you also have a fully auditable trail of events if needed. Instant tap-to translate in over 200 languages also ensures there are no misunderstandings.

How can we on-board new team members quickly and efficiently?
With Rapporr you don’t need IT to connect new users – you just need their name and mobile phone number – no email required. They simply download the app from the store (iOS or Android) and they are connected.

How can I ensure all my staff are across the required OH&S onboarding training video, and how do I meet compliance requirements?
Upload a link of your OH&S Video onto the Notice Board. Once it’s there your entire team will be notified and be able to watch it. Your team can also ask any additional questions they may have right from the app. You also can satisfy compliance requirements by being notified who watched the videos.

How does my team know if I placed the urgent order for 20 Kegs, and how do I know precisely when it has been delivered to my CBD Bar?
You can invite your suppliers and customers to join your Rapporr. They will only be able to see conversations they are selected to join. Alternatively, if they only want to communicate by email, you can join them to your Rapporr via your Web Console so that when you send a message from the mobile app, they will receive it as an email. When they respond, you will receive the email as a message in the same conversation. To solve this problem, simply create a message ordering the stock and select your croissant supplier and anyone at the CBD location who needs to know. Ask them to let you know when they have been delivered and press send. Wait for the response from either your supplier or team.

How do I get notified about urgent issues, and enable my bar managers to be informed and address issues as they arise?

You can set up a group and call it ‘Urgent Issues’ and invite your staff to join. If something happens, say the cool room fan breaks, staff members can create a message in that group to notify every one of the issue. People can also share photos in Rapporr as well. You and the bar managers are instantly notified of the issue and can start solving the problem.